Refund policy

Refunds & Returns

Our return policy depends on the type of product you purchased.

APPAREL RETURNS

We accept returns for eligible clothing items within 7 calendar days after the final package in your order is delivered.

To qualify for an apparel return:

- The item must be unworn and in its original condition.
- Original product tags must still be attached.
- The original clear packaging with the SKU label must be included.
- You must contact us and receive approval before sending the item back.
- After approval, the item must be shipped within 7 days.

For change-of-mind apparel returns, the customer is responsible for return shipping costs.

Do not send your return to the address shown on the original package. We will provide the correct return address after your request is approved.

PHONE CASES & ACCESSORIES

We do not accept physical returns for change-of-mind purchases of phone cases, AirPods cases, stands, or other accessories.

This includes:

- Ordering the wrong phone model
- Choosing the wrong color or design
- Changing your mind after purchase

Please double-check your device model and product options before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@phonecasify.com.

Please include:

- Your order number
- A photo of the full item
- A close-up photo of the damaged or defective area
- A photo of the shipping label or packaging

After verification, we may offer a full refund, a replacement, or return instructions. Please do not send the item back until we provide instructions.

REFUND PROCESSING

Approved apparel refunds are processed within 5–7 business days after the returned item is received and inspected.

Refunds are issued to the original payment method. Your bank or payment provider may require additional processing time.

This policy does not limit any consumer rights that apply under the laws of your country or region.