Refund policy

Refunds & Returns

Due to the nature of our shipping process, we do not accept physical returns for change-of-mind purchases at this time.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@phonecasify.com with:

• Your order number
• A photo of the full item
• A close-up photo of the damaged or defective area
• A photo of the shipping label or packaging

Once verified, we will offer a full refund or free replacement — no return shipment required.

Change of Mind

Because our products are shipped internationally, we are unable to accept returns for reasons such as ordering the wrong size, model, or simply changing your mind. Please double-check your device model before ordering.

Refund Processing

Approved refunds will be issued to your original payment method within 5-10 business days.